Thank you for shopping with Andreas Albertelli. Please read our Returns and Exchanges Policy carefully before making a purchase.

Personalized and Hygienic Products
Due to the personal and hygienic nature of contact lenses, we do not accept returns or exchanges once the product has been opened or used. This policy ensures the safety and health of all our customers.

Before You Buy

• Please make sure to provide accurate information when ordering, including your prescription details and eye photos if required for personalized lenses.

• Review all product details carefully before completing your purchase.

• If you have any questions or concerns, contact our Customer Support team before placing your order.

Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will assess the problem and, if verified, provide a replacement or refund at our discretion.

• Please note that the customer is responsible for return shipping costs.

• Refunds will be processed within 30 business days after we receive the returned product.

Shipping and Import Taxes
Please note that shipping costs are non-refundable, and any import taxes or customs duties are the responsibility of the buyer.

Contact Us
For any questions about our Returns and Exchanges Policy, please reach out to our Customer Support at support@andreasalbertelli.com.

Thank you for choosing Andreas Albertelli. Your satisfaction and eye health are our top priorities.